Refund policy
Plant Care Guarantee & Claims Policy
Our 100% Live Arrival Commitment • St. Petersburg, FL
100% Live Arrival Guarantee
We grow and package every plant with extreme care so it arrives healthy and hydrated. Whether your order travels across the country with nationwide shipping or is handed to you at our St. Petersburg nursery, we guarantee 100% live arrival on every botanical specimen.
48-Hour Claim Process & Guidelines
Living plants are sensitive to dark transit conditions and temperature shifts. If your plant suffers severe shipping damage or arrives in poor condition, follow these steps to file a claim:
- Unbox Promptly: Open your package within 24 hours of delivery or nursery pickup so your plant can breathe and receive light.
- Document the Damage: Take clear, well-lit photos showing the damaged foliage, the root ball or soil line, and the outer shipping container.
- Submit Within 48 Hours: Email your photos and order number to info@thebotanicalbazaar.com within 48 hours of carrier delivery timestamp or pickup. Our nursery team will review your photos promptly and dispatch a replacement plant or issue store credit.
What Is Covered (and What Isn't)
We keep our policy transparent and fair for both growers and collectors:
- Covered: Severe stem breakage, root rot present upon unboxing, severe freeze or heat collapse, and lost or destroyed parcels verified by carrier tracking.
- Not Covered: Minor cosmetic leaf creasing, normal transit shedding of older bottom leaves, failure to unbox within 24 hours, or damage resulting from immediate repotting within 14 days without acclimation.
Transit Acclimatization & Settlement
Immediate post-arrival settlement is crucial to long-term plant health and differs from general plant care:
- Unbox Immediately: Remove wrapping within 24 hours of arrival to restore fresh airflow.
- Indirect Light: Keep in bright, indirect light in a temperature-controlled indoor area.
- Moisture Check: Water lightly if topsoil is dry to the touch.
- Hold Repotting: Do not repot for at least 7 to 14 days while the plant recovers from transit shock.
Returns & Plant Care Support
Because live plants cannot endure multiple return transit trips, we do not accept physical plant returns. If you experience care questions weeks or months after purchase, our experienced growers are always available at info@thebotanicalbazaar.com to offer practical advice on light, soil moisture, and pest prevention.